Can't create new characters :-/

#1 - Nov. 7, 2012, 6:55 p.m.

Hello, so I have a problem I encounter only when I play the game from Malaysia. When creating a new character, everything runs smoothly and I can create them up to the very last step where I name them. After naming the character and confirming my creation, it loops back to the Character selection screen (no new character having been created).
I was in a different region of the world a few weeks ago and tried, then everything worked flawlessly.
Now I find myself back in Malaysia and once again unable to create new characters… Is there something I should do to my settings here? Is anyone experiencing the same bug?

Jason King

#8 - Feb. 25, 2013, 12:57 p.m.

Thanks for the reports, everyone! If you’ve seen this happening, please let us know what error code you received. If you did not receive an error code, then please let us know that as well (it’s just as important).

Jason King

#14 - March 20, 2013, 5:02 p.m.

Unfortunately, since there hasn’t been an error code with this issue, we haven’t been able to identify what’s causing it yet. Going off of the OP’s response, it sounds like this could be region based, so we’d like to investigate some other possibilities.

If you’re experiencing this issue and are comfortable with doing so, please reply with the region you’re playing from and (if known) your Internet service provider. Thanks!