Can't Connect After 8/12 Update [merged]

#1 - Aug. 12, 2014, 9:46 p.m.
Blizzard Post

Hey guys, after the new patch I am unable to connect to the game (have once, but disconnected on the next loading screen).
I have run a game repair, but experienced connectivity issues anyway.
Here is the relevant output from -diag:

================ = Checking server connectivity ================
Section completed in 0.00 seconds

Diag.ArenaNetworks.com
64.25.39.21:6112 – connect succeeded
64.25.39.21:80 – connect succeeded
206.127.158.31:80 – connect succeeded
206.127.158.31:6112 – connect succeeded

Section completed in 0.41 seconds

assetcdn.101.ArenaNetworks.com.
174.35.24.79:80 – connect succeeded
174.35.25.11:80 – connect succeeded

Section completed in 0.45 seconds

auth1.101.ArenaNetworks.com.
64.25.38.171:6112 – connect succeeded
64.25.38.172:6112 – connect succeeded
64.25.38.51:6112 – connect failed
64.25.38.54:6112 – connect failed
64.25.38.72:6112 – connect failed

Section completed in 46.50 seconds

auth2.101.ArenaNetworks.com.
206.127.159.107:6112 – connect succeeded
206.127.159.108:6112 – connect failed
206.127.159.109:6112 – connect failed
206.127.146.73:6112 – connect failed
206.127.146.74:6112 – connect failed
206.127.159.77:6112 – connect succeeded

Section completed in 47.33 seconds

cligate.101.NCPlatform.net.
64.25.40.120:6112 – connect succeeded
64.25.40.121:6112 – connect failed
64.25.40.122:6112 – connect failed
64.25.40.116:6112 – connect failed
64.25.40.117:6112 – connect failed
64.25.40.118:6112 – connect failed
64.25.40.119:6112 – connect failed

Section completed in 57.67 seconds

=========

Any help would be greatly appreciated.

#6 - Aug. 13, 2014, 12:24 p.m.
Blizzard Post

Passing this along. Can you tell me if, eventually, you receive an error code, and if so, what that code is (exact code, please)?

Also, AP suggested this, and it may help:

Try doing a client repair to fix any corrupted files.
Support-top of page. Then in the search bar, search for client to find Repair the Client.

Please update if you are:

  • Still unable to connect
  • Tried those steps and it worked
  • Can provide any sort of error code
  • Found that you eventually were able to connect, and if so, please describe any steps you took to achieve that end.

Thank you!