Can't buy The Dragon's Reach pt1 /resolved

#1 - Aug. 11, 2014, 8:23 a.m.
Blizzard Post

I am writing this on behalf of my friend.

Lately we decided to go back to GW2 and start over again with a friend that only just bought the game.

I told him to go to his lvl 80 and activate episode 3 of season 2: The Dragon’s Reach, Part 1, but he was unable to do so.

He said he had to buy it for 0 gems but always received a network error related to internet connection. But I don’t think that is the problem.

Normally you can just start the story without having to buy for 0 gems as long as it’s in the 2 week interval of the release.

The problem may be caused by the fact he was rollbacked after having his account compromised.

Account name: NamexxSensei.8270 /// Contacted support by now

What is the best course of action here?

In case of account restoration bug:
Contact support, they did a great job fixing it for my friend

#8 - Aug. 13, 2014, 3:14 p.m.
Blizzard Post

The team will do what they can to help, so I’m glad he submitted a ticket.