can't buy GW2 using paypal?

#1 - Oct. 31, 2012, 8:02 a.m.
Blizzard Post

after login paypal and continue to guildwars2.com it shows “An error occurred finalizing your purchase.”

#1 - Oct. 31, 2012, 9:44 a.m.
Blizzard Post

Same problems for Gem purchases too.

#2 - Oct. 31, 2012, 10:45 a.m.
Blizzard Post

I am really sorry that you’re having this problem, but thank you for the reports because they helped us note that PayPal is currently down. The whole team is alerted to this now, and we’ll get this addressed as soon as possible.

#4 - Oct. 31, 2012, 11:07 a.m.
Blizzard Post

Freyar — you caught me adjusting my response. I had thought this was a maintenance period, but then realized this is not the day for that maintenance period.

Thank you for doing the test, though. It confirms that it’s still broken (as our internal posts also indicate).

The team is looking into this right now.

#6 - Oct. 31, 2012, 11:15 a.m.
Blizzard Post

Great, Freyar, good idea.

Also, I just got word that PayPal had some issues, but reports that it was fixed as of 10:15 PDT, which was one hour ago. Didn’t you try more recently than one hour ago?

#8 - Oct. 31, 2012, 11:38 a.m.
Blizzard Post

sigh It’s good to know these things, so thanks again.

#9 - Oct. 31, 2012, 11:48 a.m.
Blizzard Post

Is anyone else experiencing the PayPal issue? We’d like to look into some individual cases so please post!

#10 - Oct. 31, 2012, 12:43 p.m.
Blizzard Post

Doing a check — PayPal is clear. The issues are individual, and for everyone who has experienced a declined purchase, they need to contact PayPal to find out why.

Thanks for your patience as we investigated this!