I don’t know why, but for about a good month or so, I’ve been unable to buy gems with my card. I’ve bought gems before in the past, but ever since a certain update or move or something(I can’t remember), every attempt to buy any amount of gem ‘fails’. What’s going on? BTW, I’ve used a Visa walmart card…is this disallowed or something now?
I am sorry you’re having this issue, and I do not believe that that particular credit card is now disallowed, but it would be best to speak with Support so they can help you personally, since each issue is a bit different.
Please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, which will create a ticket within the support system. If you do not know some of the information requested, leave the field blank. However, there are two drop-down areas that require an answer so be sure to choose from those fields so the ticket is properly submitted. Once you’ve done that, the CS Team should be able to help you.
