Can't buy Gems with my Pre-paid visa card

#2 - July 18, 2013, 5:44 p.m.

Ryodan.1687:

I always bought gems and it always worked well, But i am trying to buy now and it’s not working, i have tried more than 10 times and it’s still no working, i am getting the message that says “Payment approval failed”, Please help me

For an individual situation like this, you really must contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

And thank you for supporting our game through your gem purchases — we really appreciate that!

#4 - July 18, 2013, 5:47 p.m.

Hey there, Ryodan. I just read a post by a helpful player on this link: https://forum-en.guildwars2.com/forum/support/account/payment-approval-failed-SOLUTION/first#post2422048

I think that may help you as well. Could you give it a try and let me know by posting here? Thanks!

#6 - July 18, 2013, 6:04 p.m.

Ryodan.1687:

Thanks for your help, I went to “Ask a question” and filled everything except for “Billing info” that says “Last 4 digits of the CC used to create the account or Paypal InvoiceID, and Billing Zip/Postal Code” What exactly should i write on this?

For those areas that you’re unsure about, please write None so that the ticket can process with as much info as possible, but without a delay due to some questions being irrelevant or unanswerable.

#8 - July 18, 2013, 6:43 p.m.

Ryodan.1687:

My friend told me that this once happened to him, and it worked the next day, i hope he is right, guess i will have to wait, Thanks for your time

Happy to (try to) help. You’ll update, right? I’d sure like to know that this all sorted out well for you.

#10 - July 19, 2013, 1:20 p.m.

Ryodan.1687:

I worked!!! but i still couldn’t buy the options that gives 2800 gems for 35$, But it worked when i tried getting 1600 gems for 20$, I got the 20$ twice so i can get what i wanted,
I am so happy, Thanks a lot for everythingDDDDDDDDDDDDDDDDDD

So glad that worked for you, and thanks a bunch for reporting back. It’s good for us to know what works and what doesn’t, so we can help other players.

Enjoy!!