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can't buy gems when using vpn?

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aesu.6145
#1 - Jan. 29, 2013, 7:08 a.m.
Blizzard Post

I am playing gw2 from vpn because I work and live in China (I am European).

I would really like to buy some gems but both my UK paypal and visa are rejected with errors when I finalise the payment. This is driving me borderline crazy… I am such a big fan of the game and would like to buy gems and add some nice things to my account but I cannot…

I am using strongvpn and my connection shows me being located in San Francisco… is that why I cannot pay and it returns errors?

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Gaile Gray
#3 - Jan. 29, 2013, 12:57 p.m.
Blizzard Post

I really feel that we can help with this and therefore encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.