Can't buy gems since patch?

#1 - June 25, 2013, 3:10 p.m.

I’ve bought gems before without any issues (some several days ago, actually), but neither my wife nor I can buy any now — clicking “Trade” just redirects to an empty page. I thought this might just be a “server overload” issue, but others in map-chat say they’re not having any problems.

Thanks

Janson Smalling

#5 - June 25, 2013, 4:24 p.m.

When you say “buy gems”, do you mean clicking the “Buy Gems” button in the Gem Store? Or trading gold for gems in the Currency Exchange?

Janson Smalling

#9 - June 25, 2013, 4:35 p.m.

Ok, we are looking into possible problems with the Currency Exchange. This doesn’t happen all the time. It is only when you try to trade with certain amounts. We don’t have all the information yet, but we’re investigating and I’ll let you all know when we believe we have it fixed.

Thanks for the report and thanks for playing!

SarahWitter

#14 - June 25, 2013, 6:58 p.m.

Hi all,

For those of you who are having troubles converting Gold to Gems on the Currency Exchange, can you please try again and report back?

Thanks in advance,
Sarah

SarahWitter

#21 - June 25, 2013, 8:10 p.m.

Thanks for the help!

We’re still investigating this. I’ll reply when I have an update.

Thanks again,
Sarah

SarahWitter

#25 - June 25, 2013, 8:44 p.m.

Okay, can you all be kind enough to try again and report back with a status?

Again, this should be for Gold to Gems using the Currency Exchange.

SarahWitter

#27 - June 25, 2013, 8:54 p.m.

Yoshikoo.7381:
Fixed on my end Ty Anet

Glad to hear it. Thank you for your support while we worked through that.

Janson Smalling

#31 - June 26, 2013, 9:58 a.m.

You are very welcome, Stin Vec! We’re glad to be here! Like Sarah said, thanks to everyone who helped us out with this issue. And, of course, thanks for playing and being patient with us!