#1 - July 3, 2014, 12:24 p.m.
Hello,
When i try to purchase game with direct debit i always get the error “Failed” and i cant buy them.
Can somebody help me? Got this since 3 days…
Thanks
Can't buy gems. "Failed"
#2 - July 3, 2014, 2:20 p.m.
I wonder, did you submit a ticket on this? We’d like to follow up. If you can give me the ticket number, that would help a lot.
#6 - July 7, 2014, 6:33 p.m.
I’m going to ask the team who works on the Gem Store to take a look at this.
Thanks for the reports, and we’re sorry for this inconvenience!
#12 - Aug. 24, 2014, 1:40 p.m.
As I posted in another thread, I got a very detailed response from the team that manages our Gem Store, and they have not been able to identify a systemic issue. I think the best thing for you to do is to submit an individual ticket so that the team can look at your personal situation and help you make the purchase(s) you desire.
Please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them. The team should be able to help you.