Can't add a new code to my terminated account

#1 - Oct. 26, 2012, 6:48 a.m.

After a week of waiting, I got an “auto reply” from the customer service still saying that I was involve in real money trading. So I decided to buy a new serial code to continue playing because I don’t want to spend another week waiting for nothing. I’ve read from another post I can add a new code to my account

but when I do the exact same thing an error pop out says

The serial code you’ve entered is not valid for this region. Please apply the serial code to a valid account in the correct region.

So I wonder can I actually add a new code to my terminated account? If yes, will I have to wait another week for the customer service to fix it for me or there’s other option?

Thanks

Gaile Gray

#3 - Oct. 26, 2012, 10:51 a.m.

Support can help both of you if you contact them. But you should know that the best place to purchase a code is buy.guildwars2.com. You will be sure to get (1) a valid code, and (2) a code that is right for your region of the world.

Gaile Gray

#6 - Oct. 26, 2012, 11:15 a.m.

Thank you for pointing out that page error! I just reported it to the team.

That is a temporary issue and the “buy site” will be fixed real soon. The broken page isn’t an indication that you’re on the wrong page or cannot use that page to purchase. It’s just a momentary server burp.

The network team is on the case!

Gaile Gray

#9 - Oct. 26, 2012, 12:32 p.m.

ShiningSquirrel.3751:
Gail, correct me if I’m wrong, but this sounds like the posters above purchased an invalid key meant for a different region, so now when they are trying to use a legitimate key from the correct region, it is being rejected. Does this sound right?

I was responding to Neon, who pointed out (correctly) that our web page was temporarily broken. It’s fixed now.

And yes, someone who purchases from a seller who offers codes for the other region will need to get a refund and acquire a code for the correct region. More information in the Knowledge Base: support.guildwars2.com.

Gaile Gray

#10 - Oct. 26, 2012, 12:33 p.m.

Kotik.7836:
And i would also like to know whats limitations a region introduces.

For an example with my first key that i got from a non authorized reseller i was able to play on the EU servers. So either i had the EU key or the key itself doesn’t limit you from accessing different regions, if that’s the case i don’t understand why use different regions for keys.

In any case i am only assuming that my first key was an EU key based on the key description on the sellers page.

Regarding the second key i am absolutely sure it is an EU key bought from an authorized reseller listed on the GW2 page itself.

Well, yet i am still getting the “invalid region” error when i try to add my second key.

I understand. This definitely should be discussed with Support.