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Cannot use gem store

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Lekri.1546
#1 - Jan. 26, 2013, 7:40 a.m.
Blizzard Post

Hello support Team,
I bought a few gems via the in game gem store, but since yesterday night the gem store won’t show up anymore.
I want to use it, but cannot… what can I do to make it show up again ? all tabs from the gem store are blank and nothing is showing in the main “gem store” window.
I linked a picture with what I get, I logged out quite a few times since then.

Please help me,
Thanks

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Gaile Gray
#2 - April 17, 2013, 8:48 p.m.
Blizzard Post

I have merged two threads that I believe are about the same issue. I really encourage you folks to contact Support so that our Support Team can help you and answer your questions.

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Gaile Gray
#14 - April 17, 2013, 8:42 p.m.
Blizzard Post
Lekri.1546:

Holy Molly, it worked now for some reason. Did not do anything and it just came up on the window… weird.
Can be closed, thanks for the help.

I am glad this worked out just fine.

Lekri.1546:

Off got same problem again, rebooted PC changes screen resolution and gfx… what does this in game browser need ? am i the only one having this problem ?
it seems to appear right after i make a transaction, not sure if this gets it some how stuck or it is just coincidence

This sounds as if you need to contact Technical Support team. Please feel free to submit a ticket or post in the Tech Support forum. I feel sure you’ll get the help you need.