Cannot see whispers in game

#1 - Oct. 28, 2013, 1:59 p.m.
Blizzard Post

I’m reposting this here in case it’s a tech issue that might be easier resolved on this end:

https://forum-en.guildwars2.com/forum/support/bugs/Not-receiving-Guild-Party-Whisper-messages/first#post3105756

Basically what’s happening is that I can send whispers and see the text I type, but I am unable to see any replies. Friends have checked and say that it shows me as being online, but nothing comes through. When I join a party, I cannot see what I type, nor can I see any communication from people in the party.

It’s like the game thinks I’m invisible, but I’m not. And people don’t get the auto-message saying “this person is not online” when they try to whisper me. This started happening out of the blue on Saturday and nothing I have tried to do has fixed it. I have not installed anything on my system in that period of time. I even went back and restored to a prior point on my computer and that failed to work.

I have tried to repair the game twice. I’ve gone and done two full clean reinstalls. All my check boxes I’ve ticked and unticked and reticked. I’ve left guild and rejoined it. Nothing seems to fix this.

The response on the ticket I put in from Anet is to either “report this in-game as a bug” or create a thread on the forum — without any solution to the ticket.

This is really a game-breaking thing, since being able to communicate in game is key, particularly when you play WvW. I can use /map and /team chat ok, but I really need to be able to see whispers and party chat.

Any help?

Thanks.

#2 - Oct. 28, 2013, 2:05 p.m.
Blizzard Post

Hi Jayne – The original thread does appear to be in the right place. Unfortunately there isn’t any troubleshooting that we could try which will resolve this issue for you. I can only recommend that you either add to that thread or submit another bug report. I’m sorry I don’t have more information to provide other than this but there isn’t anything we’re able to do for you techwise.

#4 - Oct. 28, 2013, 2:23 p.m.
Blizzard Post

That’s definitely interesting for sure. Generally players have told me this issue happens on all computers. I’d submit a support ticket and provide the In-Game Support Team with this updated info. Unfortunately I can’t do any tinkering around with people’s accounts from a Technical Support position.

Best of luck!