I have had to login to my fiancée’s account to write this. I have written SEVERAL times to your customer support team and have only received copy & pasted responses that don’t solve anything.
I wish to recover my account. I enter in my details into the recovery page and I was told to contact support. The first support msg was a copy and pasted response saying that they reset my password (without my permission) and then sent an automatic email for me to reset my password to whatever I wish.
I never received this email.
I was then passed on to another GM who just copy and pasted an FAQ on how to receive emails, which was fairly insulting, assuming I can’t work my own email account. Still I did everything on the list.
And yet I still have received no password reset email.
They then say that my email service provider may have blocked certain emails from going through (which is frankly completely absurd since I am receiving the support emails from him/her and have put all the emails on the FAQ into my “Safe Sender” list. But I play along to save time and give them another email, this time a gmail address (before it was hotmail).
I have yet to receive a response from any GM on any account after I provided my new email. Even after I receive at the bottom of their last email: “We will be waiting for your response.” Which now I assume is most likely another copy and pasted response from your robot GM squad.
This is not how you treat customers, this is not a customer support team. Someone with a brain please respond without copying and pasting a response from a list.
My character name is: Gygex.3867
