Cannot log in, recover ac or raise ticket

#1 - Feb. 11, 2014, 2:25 p.m.

Hi, tried to raise a ticket to access game after a time away and being told there was an issue recovering my account. Filled in the form twice and each time the ticket fails to submit saying “Account Issue cannot be blank”. All compulsory and most optional fields were complete so I could not see what the issue was and cannot raise a ticket for that either! Gave up and gone back to a different game. BTW as you can see I can login to the web site no problem.

Gaile Gray

#3 - Feb. 11, 2014, 5:37 p.m.

Smooth Penguin.5294:
Did you click on the little arrow drop down box in the “Issue” part of your ticket?

Good suggestion! I feel that issue drop-down could be a lot more visible! I will see if we can make a change to make that pop.

In the meantime, did that suggestion help you, paulusp? If not, feel free to send an e-mail to [email protected] and a ticket will be created for you. Use a descriptive subject line — that really helps!

Gaile Gray

#9 - Feb. 12, 2014, 7:18 p.m.

I am checking on both the ticket interface questions and the response given, as well. (I suspect, paulusp, that the agent is going through normal process and the suggestion makes sense to me, but I’ll check.)

Gaile Gray

#10 - Feb. 13, 2014, 1:29 p.m.

paulusp.4309 — our GM lead just responded to update this ticket, and once you answer we’ll be able to move forward on this for you!