Cannot link GW 1 account

#2 - March 20, 2013, 12:08 p.m.

Poltergei.5369:

Nothing but problems. Everytime I try to link the account it doesn’t work. It wants an email & password (obviously) but I never once logged into GW 1 with an email I always used username@plaync etc. Last year I wanted to fool around with Aion FTP and when I logged into my ncsoft master account I kept getting notified about merging & so is that the reason I’m having troubles now? I can log into my ncsoft master account no problem, I can log into my GW 1 in game account no problem, I can log into my GW 2 account no problem yet I cannot link the accounts. I have all the information necessary to make it happen yet I’m getting nothing but frustration from trying to do so. Either I’m told the email is not tied to an account or when I try to enter just the username it says I need to enter an email. Really annoying..

Hmmm.. that’s interesting. No worries, we can sort it out if you will contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

Hmmm.. that’s interesting. No worries, we can sort it out if you will contact Support by filing a ticket through the “Ask a Question” tab on that linked page.For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

#4 - March 20, 2013, 1:02 p.m.

Notsure.7028:

I had a similar problem, except that I cannot remember or find any of my GW1 account info. I have the discs lol, but no manual, and the email account associated is long gone.

I still think the team may be able to help. Have you tried?

#6 - March 21, 2013, 1:23 p.m.

Poltergei.5369:

Yea I submitted a ticket before I posted, still no response currently. I have everything needed to prove I am the owner of the GW 1 account I’m trying to link.

I imagine you heard back from Support by now, and things are probably fully resolved. If this runs into three days, please do feel free to post in the Tickets for Review thread above, and I’ll look into the matter.

#8 - March 22, 2013, 10:42 a.m.

Poltergei.5369:

Actually I still haven’t heard anything from support as of yet. By midnight it will have been 2 days.. If I hear nothing tomorrow then I’ll post in the thread specified.

You will have been sent an auto-response and that will contain a 12-digit Incident or Ticket Number. Can you give me that? Thanks.