Cannot get my Season 2 reward

#6 - June 17, 2014, 11:32 a.m.

You should be able to transfer back to a NA server and speak to the Battle Historian there to retrieve your rewards.

#30 - June 17, 2014, 1:32 p.m.

If you are in this situation, please submit a ticket to Customer Support. They will assist you in transferring to collect your Tournament rewards.

Thank you.

#41 - June 17, 2014, 7 p.m.

TL;DR: Please do the following only if you have completed the WvW Spring Tournament 2014 meta-achievement:

1. Check your in-game mail for 100 new Tournament tickets.
   1. If you don’t have this mail, skip the remaining steps and submit a ticket.
2. Speak to the Battle Historian in-game, and note the world you’re Associated with in your chat window in yellow text.
   1. If you don’t see the world you expected to see, post here and/or submit a ticket. Go no further.
3. Use the first conversation option to claim your tournament tickets.
4. Enjoy spending the tickets as you please.

Issues with either not receiving the new Tournament tickets, or receiving a wrong number, are related to world Association for the purposes of WvW Spring Tournament 2014. Part of the problem is a cross-datacenter limitation (more on this later).

Here’s exactly how Association worked for this latest tournament, and why it can have the effects some of you are seeing .

For WvW Spring Tournament 2014, this is how Association scoring worked:

• Load into a WvW map for the first time that day: Gain 1 Association score for your current home world.
• Complete any achievement that contributes to the WvW Spring Tournament 2014 meta achievement: Gain 2 Association score for your current home world.

Your main Associated shard is then the one with the highest score within the current datacenter. That last part is the caveat that’s preventing some tournament rewards from being issued. Or in some cases “wrong” rewards (working as intended, but not desired, and certainly not clear). Auroma.9126, it sounds like you have 0 Association in the EU datacenter, so the servers there can’t give you rewards, since they don’t see any non-zero Association scores for worlds in that datacenter. In other cases, if a player transferred mid-tournament and has Associations in both datacenters, their rewards will be bound to the most-Associated shard within the datacenter when they talk to the Battle Historian to get the new tournament tickets. This is the intended behavior for this tournament, but has been confounded by issues with Association getting locked-in prematurely.

Some rewards were incorrectly granted too early. When rewards are given, your most-associated world is locked-in at that moment. This applies even if you change datacenters. Your Association scores can still change, but your one true Association for that tournament is still the one from which you received rewards. With the fix that went out on June 17th, that lock was reset, resetting your most-Associated world to whichever one has the highest score in your current datacenter, until talking to the Historian and getting the rewards locks/locked it in again.

#42 - June 17, 2014, 7:01 p.m.

Some additional information for the technically-inclined.

An interesting combination of two bugs affected this tournament, causing those premature rewards and Association lock-in. One new from our work on the tournament, one very old that never showed itself before, because nothing else happened to hit just the right case before this tournament. The old one is of a sort that’s very rare to catch (so I’m glad we now know it exists, so that we can fix it). A timing issue on cross-server communication would sometimes cause some maps to, for just a few seconds to a few minutes, have one particular time-related variable set to many years in the future (well beyond the end of the tournament). This then caused some players to be granted a tournament placement achievement prematurely (the “1st place”, etc. achievements with rewards attached).

#73 - June 20, 2014, 4:06 p.m.

Chris Barrett.3280:

TL;DR: Please do the following only if you have completed the WvW Spring Tournament 2014 meta-achievement:

1. Check your in-game mail for 100 new Tournament tickets.
   1. If you don’t have this mail, skip the remaining steps and submit a ticket.
2. Speak to the Battle Historian in-game, and note the world you’re Associated with in your chat window in yellow text.
   1. If you don’t see the world you expected to see, post here and/or submit a ticket. Go no further.
3. Use the first conversation option to claim your tournament tickets.
4. Enjoy spending the tickets as you please.

To clarify step 2.1, about not seeing the world you expect. If you’re in the same datacenter (NA vs EU) as the world you would expect to see, please do not submit a ticket to CS. This issue of not seeing your most-Associated world only occurs when both of the below are true:

• You have some Association with at least one NA world, and some with at least one EU world.
• The world you expect to be associated with is not in the datacenter you’re in today.

In this case, the Historian is telling you the world you’re most associated with in the current datacenter, since it doesn’t know anything about worlds from the other datacenter.

If you think you’re in this case, please submit a ticket to see about getting the necessary transfer(s) to claim your rewards from a world in a different datacenter.