Cannot attach authenticator .

#1 - Sept. 6, 2014, 8:25 a.m.
Blizzard Post

So short story ;

I recently went away for 2 weeks vacation and for that we cut off all electricity in the house .
Now when i got home and wanted to log back in i got asked to put in my authenticator code on the client so i did and i got an error message saying it was invalid .
When i tried to log in on the site i got the same issue , so now i was getting worried and sended in a support ticket and Anet removed the authenticator from my account and after that i could log in without issue and everything ingame was still as i left it so my worst fear : Account being hacked , was unfound .

Now to my current issue :

After i had changed my password , just to be safe i wanted to ad the authenticator again but after using the app to scan the QR code on the page ,when i try to test it , it still gives me the "invalid code message .

Tl; dr : had issue with authenticator and got resolved, cannot attach new authenticator code to my account .

#7 - Sept. 8, 2014, 1:04 p.m.
Blizzard Post

Thanks, Thorgal. Since you’ve contacted Support I will close this thread, as you requested.