Cannot access trading company at all

#1 - Sept. 15, 2012, 9:15 a.m.
Blizzard Post

When I try to open the Black Lion Trading Company, either by pressing “O” or the Black Lion Trader, my screen never stops trying to load. It only displays the loading icon. I try cycling through Gem Store, Trading Post, Currency Exchange, Sell on Trading Post, My Transactions, and all of it shows the same loading icon. I have kept the trading screen up for more than 10 minutes and still nothing loads. The only thing that shows up is Pick Up items, which just shows that I have nothing to pick up.

I have tried to use the trading company several different times over the past two weeks, and always with the same results.

Help with this issue would be nice.

Thanks

#2 - Sept. 15, 2012, 2:05 p.m.
Blizzard Post

Hi Ravyn,

Have you opened a Customer Support ticket? There are a few different possible causes for this issue. Opening a ticket will allow us to work with you more directly to fix the problem.

In the meantime, this may or may not fix the problem for you:

Note, by following these instructions you will lose at least your graphics settings and have to set them up again:
1) Close the game client
2) Delete the local.dat file located in Documents\Guild Wars 2\local.dat
3) Open the game client