Cannot access trading company at all

#1 - Sept. 15, 2012, 9:15 a.m.

When I try to open the Black Lion Trading Company, either by pressing “O” or the Black Lion Trader, my screen never stops trying to load. It only displays the loading icon. I try cycling through Gem Store, Trading Post, Currency Exchange, Sell on Trading Post, My Transactions, and all of it shows the same loading icon. I have kept the trading screen up for more than 10 minutes and still nothing loads. The only thing that shows up is Pick Up items, which just shows that I have nothing to pick up.

I have tried to use the trading company several different times over the past two weeks, and always with the same results.

Help with this issue would be nice.

Thanks

Janson Smalling

#2 - Sept. 15, 2012, 2:05 p.m.

Hi Ravyn,

Have you opened a Customer Support ticket? There are a few different possible causes for this issue. Opening a ticket will allow us to work with you more directly to fix the problem.

In the meantime, this may or may not fix the problem for you:

Note, by following these instructions you will lose at least your graphics settings and have to set them up again:
1) Close the game client
2) Delete the local.dat file located in Documents\Guild Wars 2\local.dat
3) Open the game client