Cannot access guild bank [merged]

#1 - Dec. 25, 2013, 1:48 a.m.

I’m having trouble accessing the guild bank since it is showing me the message that it says we have none.

This account is a separate account from my main one. My main account has researched the guild bank many months ago and edited the appropriate ranks to allow people to deposit/withdraw.

This account has also been almost a week old (more than the 2 days required) and has one character at lvl 15.

I can retrieve guild bank items from other guilds flawlessly but for some reason I cannot withdraw from my personal.

Does this have anything to do with the fact that two of these accounts share the same IP/computer?

edit: I should also note the guild was created on SoR, but the character that I’m trying to access it on is from Yaks Bend

Gaile Gray

#22 - Dec. 30, 2013, 7:33 p.m.

ShiningSquirrel.3751:
pyxell.4907:
I am unable to access my guild bank in Lion’s Arch. I belong to two other guilds and am able to access those banks in LA but not my own. I can only access it in Divinity’s Reach. I have sent a bug report and three days later filed a tech support issue for which there has been no response again…and today filed another report after ANOTHER three days. I am getting very frustrated with this whole support process which is BROKEN in my opinion. Please help.

Opening multiple tickets will slow down your response, and the more you open the slower the response will be. If you have not received a response after 3 days, you need to post your original ticket # in the 3 days or older thread for review. Opening another ticket instead will accomplish nothing but stop you from getting an answer.

^ This. But keep in mind, this may be a very rare situation and those can take time, especially with limited staffing over the Christmas holidays. Please be patient, even while I do understand this is confusing and frustrating.

Thank you for posting, Squirrel.

Gaile Gray

#23 - Dec. 30, 2013, 7:37 p.m.

I merged two threads that initially appeared to be about the same subject. If they were not, I apologize. But please read through the various comments for more information, as it may help you.