Can you please fix this quick? I've served my time.

#1 - Sept. 6, 2012, 7:44 p.m.

So I was reading another post about 2 week ‘suspensions’ and Gaile said:

“One. More. Time. There is no such thing as a two-week ban. Suspension, yes, but in this case, highly unlikely unless someone had two separate incidents of substantially offensive chat.”

I had one incident of offensive chat and was instantly banned for 2 weeks instead of getting any 3 day ‘warning’ or anything. All I want to do is play the game I paid for… I accept the 3 day ban, and understand that I was wrong and I learned what the community is about, but now it’s just a bit excessive.

Here is my ticket number: 120831-021756
Character name: Shigbone

GaileGray

#3 - Sept. 6, 2012, 8:07 p.m.

Halmo.8619:
What she meant was that the term is not ban unless it is permanent, if you get a 3 day or 2 week it is called a suspension. She mentioned in another thread that the way it works is if you get reported for 2 separate incidents around the same time, they will stack and your 1 mark will stack to 2 marks which gets you a 2 week ban before you even saw the first 3 day ban.

Thank you, Halmo, you just saved me a bunch of typing.

If you had two incidents, your suspension will be extended to two weeks. If you had only one incident, and you’re certain of that, the team will check into this for you, just detail this in your ticket and please include a screenshot of the in-game suspension message that you’re receiving, so we can nail this down.

GaileGray

#5 - Sept. 6, 2012, 8:42 p.m.

Shigbone.2784:
GaileGray.9587:
Halmo.8619:
What she meant was that the term is not ban unless it is permanent, if you get a 3 day or 2 week it is called a suspension. She mentioned in another thread that the way it works is if you get reported for 2 separate incidents around the same time, they will stack and your 1 mark will stack to 2 marks which gets you a 2 week ban before you even saw the first 3 day ban.

Thank you, Halmo, you just saved me a bunch of typing.

If you had two incidents, your suspension will be extended to two weeks. If you had only one incident, and you’re certain of that, the team will check into this for you, just detail this in your ticket and please include a screenshot of the in-game suspension message that you’re receiving, so we can nail this down.

Okay, thank you two. So if what I said, was said twice within like 20 seconds of each other but were instantly reported both times that counts as 2 marks??!?

Nope, that will not happen. That would be considered the same incident. Generally these things are a day apart, at least. Once a mark is on the account — once it’s suspended — it will not be escalated to another rank. So if two agents were dealing with two reports, the second would see “Already actioned” and would not bump it to a two-week suspension.