Can we get a hacked serviceman some help?

#1 - May 21, 2014, 12:03 p.m.
Blizzard Post

A buddy of mine serving overseas in the US Army was at a leadership course for a month. During the time he was hacked, and for long enough that his account got permanently banned. He put in a ticket (#624931 he said) but he said the CSR’s REFUSED to help him even though his account was accessed from two IP’s that were not his own. I told him to change his email password and set up 2factor authentication, cause I think it was his email that got compromised. Either way he’s stationed in Korea and his account was getting accessed from Mexico while he was away without a computer. Can we get this soldier some help?

#7 - May 21, 2014, 12:35 p.m.
Blizzard Post

As suggested, posting tomorrow in the Tickets for Review thread would be fine. (The ticket is only 2 days old.) However, it may be that if an error was made it will be caught and re-examined before tomorrow so check with your friend before posting, please.