It seems that most posts in this sub-forum get locked after one response from the moderator, more or less negating the purpose of a forum format.
Can you please list the rules for what is a valid post here?
I had mentioned that the main game client’s ‘forgot your password’ link appears to be broken as it redirects from a reset-password link to https://account.guildwars2.com/disabled — (a placeholder page?)
The fact that some things are currently broken related to account issues — those are the kind of things I like to see in a forum labeled Account Issues.
I submitted a ticket and received a response (which was timely, thank you) stating that password resets can’t be sent out if we just have our account name, account email, name of characters and a working account to this forum.
To quote from support:
“We understand that you need help to reset the password but sadly we were not able to locate your information in the system, please provide us with all the information you can. " — which, if you bought it from Target retail, apparently is the serial number.
If you will need to keep that number for the duration of your account — and can’t rely on your existing account credentials whatsoever — I think it would be nice to see that noted or at least perma-linked on the forums.
On the plus side, my browser cached my serial number (in the auto-complete) from my original registration process… so I restored my account using a browser hack.
It was just overall a frustrating experience and a disheartening set of response from Anet.
