Ive been trying for a while now and every time i try to use my card or any other form of payment it comes through as failed.
Everything is typed in correct, maybe someone could help me out. Thank you!
Yes, please do submit a ticket. Support will be happy to help you!
Gems not showing up after purchase issue – today only
Purchased gems twice this morning. Game was slow to respond. Purchases completed and gems did not show up either time.
Contacted support who said they are aware this is an issue and they are working on it.
If you are having a problem, feel free to submit a support ticket, however, was told that in all likelihood, once the issue is fixed, the gems should just show up.
PS: in general, if there is an issue purchasing gems, submitting a support ticket IS the way to go. Turnaround time (other than weekends) is generally very quick… I have done this successfully at least a half dozen times in the last 18 months due to the large volume of gems I purchase.
There IS an issue, and we apologize for that! We’re working on getting that fixed ASAP! We will update when the problem is cleared.
There IS an issue, and we apologize for that! We’re working on getting that fixed ASAP! We will update when the problem is cleared.
Thanks Gaile, I know you guys are.
Just wanted to post in case other folks were having problems, had not seen any mention elsewhere.
- Waiting patiently
Many thanks, folks! It’s good to help other players keep informed, and we’ll keep noses down until this is fixed. 
Hey there. Just an update. Some transactions are processing, which is great news. (Thanks for posting, goldenwing.)
In the meantime, all hands are still on deck and we’re working towards a resolution but are not quite there yet. We’ll post an “All Clear” when we can.
And again, thank you for being so patient with us, and thanks — especially — for your continued support of the game through the Gem Store!! ~major kudos!~
