Can log into the homepage but not the game.

#1 - Sept. 19, 2012, 11:02 a.m.
Blizzard Post

Someone i know can log into the homepage but when he tries to log into the game it says he does not have a guild wars 2 account. Any idea whats wrong?

#2 - Sept. 19, 2012, 11:51 a.m.
Blizzard Post

Someone i know can log into the homepage but when he tries to log into the game it says he does not have a guild wars 2 account. Any idea whats wrong?

I wonder if he properly registered his game. I suggest he contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist him with this.