Can I get an Account Restoration

#1 - Sept. 16, 2013, 11:34 p.m.

I am sorry but I don’t know if this is the place to suggest this but I will say it anyway.

Essentially I made my own guild for more bank spots and I meant to deposit some items I hope I could just keep there for safe keep. I however double clicked a glacial teal dye and a flame dye by accident when I had no intention on using them. I know this is a stupid reason for an account restoration but this has got me really worked up. This is honestly my third mistake and I cannot tolerate something this stupid and beyond this magnitude.

Gaile Gray

#8 - Sept. 18, 2013, 10:20 a.m.

callanrocks.4218:
So there isn’t any confirmation button for a fairly expensive item like this?

Some things become so instinctive you don’t remember how they work. I don’t think there is a confirmation for the use of dyes, no, but rather that they have a double-click-to-use functionality.

I believe it would be nearly impossible to set a bar for the “expensive” dyes and require confirmation, because the value of the dyes rises and falls (and the determination of what should be in that category is pretty subjective). Developing a way to require confirmation for a certain type of dye, and then leave the “common” dyes without a confirmation, seems a challenging design task. The alternative is that each and every dye would require a double click and then a confirmation, and that seems undesirable.

Gaile Gray

#11 - Sept. 18, 2013, 5:32 p.m.

tolunart.2095:
Except that some rare dyes are pretty cheap and some uncommon dyes are expensive. The point is that no matter what system they use, someone is going to be kittened because either the expensive dye they bought isn’t “rare enough” for confirmation, or the cheap dye they bought is.

Look at salvaging, it was a pain to salvage greens because you had to go through extra clicks so most people vendored them. Now that there’s a point to it they removed the confirmation because players aren’t going to sit there and salvage 10,000 greens while clicking “yes” every time. Someone is going to salvage something by mistake because of it, but for the majority it makes the process easier.

I agree with this, and that is the difficulty of trying to flag “rare” or “expensive” or “don’t let me use this by mistake!”

Gaile Gray

#21 - Sept. 20, 2013, 6:57 p.m.

As stated several days ago, account restorations are for compromised (hacked) accounts only. If you’d like to discuss suggestions for how dyes work, please feel free to post in the Suggestions Forum. Thanks.