Can I get a refund for $400 of wasted gems?

#1 - April 30, 2013, 7:49 p.m.

I recently spent between $300 and $400 dollars on gems so I could level one of each profession to 80 and exotic gear them. And I was REALLY enjoying the game. Then today’s update went through and destroyed my UI on my triple monitor Eyefinity setup. Based on one of the dev’s responses, it doesn’t seem like they are going to do anything to fix it either.

So my question is, since you don’t seem to care about your repeat paying customers, how can I get all my money back? Or did ANet just trick me out of a bunch of money and then laugh in my face when I told them they broke something? There is about 50 posts of people affected on the Tech Support forums too.

But for those players with single monitors or Nvidia Surround setups, you won’t be experiencing this problem. It only seems to be happening to AMD Eyefinity users. It worked fine (for the most part) then the Dev’s broke it in this latest update and claim its working the way it’s supposed to. Which translates to, “Oh well, you’re a small minority so we don’t care if you’re upset so we’re not fixing it.”

Pretty much what they did was take all the UI elements (Chat window, Ability Bars, Mini-Map, etc) and squish them all together in the center of the screen so you can’t see what the heck is even going on. Anyway, I digress. I just purchased all these gems within the past couple weeks. So how can I get all my wasted money back since they don’t care if I am unable to play the game now?

Thanks.

Gaile Gray

#33 - May 1, 2013, 6:49 a.m.

Drew.1865:
Just do a charge back :-)

That is absolutely the worst possible option. If someone does a charge back, we have no option but to permanently terminate the account. This means that people who did a charge-back in a knee-jerk reaction to a game change, and then later wanted to come back, lost everything.

We help with refunds, and our policies are not harsh. But please never suggest that a charge back is the reputable or respectful way to deal with any company as a first option. Final option for some companies? Perhaps. For us, it’s not necessary and it’s entirely self-defeating.

Gaile Gray

#34 - May 1, 2013, 6:51 a.m.

Segundus.2984:
I recently spent between $300 and $400 dollars on gems so I could level one of each profession to 80 and exotic gear them. And I was REALLY enjoying the game. Then today’s update went through and destroyed my UI on my triple monitor Eyefinity setup. Based on one of the dev’s responses, it doesn’t seem like they are going to do anything to fix it either.

So my question is, since you don’t seem to care about your repeat paying customers, how can I get all my money back? Or did ANet just trick me out of a bunch of money and then laugh in my face when I told them they broke something? There is about 50 posts of people affected on the Tech Support forums too.

But for those players with single monitors or Nvidia Surround setups, you won’t be experiencing this problem. It only seems to be happening to AMD Eyefinity users. It worked fine (for the most part) then the Dev’s broke it in this latest update and claim its working the way it’s supposed to. Which translates to, “Oh well, you’re a small minority so we don’t care if you’re upset so we’re not fixing it.”

Pretty much what they did was take all the UI elements (Chat window, Ability Bars, Mini-Map, etc) and squish them all together in the center of the screen so you can’t see what the heck is even going on. Anyway, I digress. I just purchased all these gems within the past couple weeks. So how can I get all my wasted money back since they don’t care if I am unable to play the game now?

Thanks.

I cannot locate the dev’s response, but I’ll see if I can find it. I want to say that I’m not sure why you’re posting in Account Issues when (1) no one here can actually help you (and yet Support can), and (2) you have a technical issue and should post your questions/concerns in the Tech Support forum.