Came back after 9 months.. hacked.

#1 - March 24, 2014, 6:07 p.m.

I’m missing all my exotic weapons namely all of the AC dungeon reward skins for my Guardian, my Warrior’s transmuted sets, nearly (pretty sure) 1500g, a chainsaw greatsword skin, and many other rare armors, weapons, items, and materials. I sent in a ticket, but I’m devastated. Can they validate that I was hacked and roll my account back somehow? They left some of my armors for some odd reason. They didn’t delete all my karma jugs and vials, my characters or other rarities, thankfully. Why would someone do this?

Why are they taking so long to respond?

How do I make sure this doesn’t happen again?

Gaile Gray

#3 - March 24, 2014, 6:48 p.m.

Ic is correct. I’d like to add that often, a game account is jeopardized or compromised by a hacking of the e-mail account associated with it. If you have any concerns whatsoever that your e-mail account may be accessible by others, please consider contacting Support using a different e-mail account than the one that you use to log in to the game. You will be required to prove you are the owner of the game account, but if you’re conversing with Support through an unlinked e-mail account, your security might be increased. This is relevant, of course, if you’re concerned about your e-mail account. If you are confident that the e-mail account is secure, then no worries about communicating with CS via the account.

Gaile Gray

#5 - March 25, 2014, 3:43 p.m.

Please don’t worry. I feel sure we can help you! Just provide as much info as you can, and if the team needs to verify ownership, that’s not a scary thing and you don’t need to provide 18 means of proof.

So hold tight and an agent will get to your ticket as soon as possible.