Buying gems (failure) - Blue Tracker

#1 - March 27, 2014, 8:52 a.m.

Okay so I have bought gems from the store plenty of times before. This is a very frustrating experience for me. I have already sent in two tickets about this problem so maybe by me writing this down I’ll actually get an answer. Today I typed in my debit info and everything went fine I selected the amount and everything. It went through, then the confirmation page came up I clicked the accept button and it was loading then said failure all in red at the top of the screen and kicked me back to the buy gems menu. I’m wondering if I was locked out somehow because this has happened to me before. This seems a bit different though because I never got a failure but rather was told that the info was wrong. Please help I just want 20 dollars worth of gems!

Gaile Gray

#4 - March 27, 2014, 6:38 p.m.

As the forum members suggested above, our team will review your ticket, close any duplicates, and get back to you with more information. I’m sorry you’re having difficulty and thank you for giving us the opportunity to set things right for you. We appreciate your support of our game!

Gaile Gray

#7 - March 31, 2014, 6:24 p.m.

MoggyLXIX.2891:
Sorry if I am repeating someting that was already said. I have purchased Gems many times (far too many times to be honest), and I have had the problem twice. I contacted support to query this as it said my card was rejected, they said to contact my card supplier , eg. VISA, Mastercard. I did and they said they had no request for payment for Anet. Sometimes transactions go through and sometimes not. My advice is to try a few days later unless your card is billed without the Gems being credited, then contact Support immediately.

I feel this is sound advice. I would allow time to make sure you don’t end up with two purchases when you only intend the one. But waiting and retrying a purchase (after you’re confident the first did not process) is a good idea.