Buy Site Outage -- 6:00 - 7:00 PM PT 20 December

#1 - Dec. 20, 2012, 6:03 p.m.
Blizzard Post

Hi all,

We’re aware that the buy.guildwars2.com website is currently broken, and will not allow someone to make a purchase. Believe me, we want you all to be able to make purchases!

We’ll get the site fixed as soon as possible. I just wanted to post that we are aware of the issue.

#3 - Dec. 21, 2012, 10:10 a.m.
Blizzard Post

Still broken, but slightly different from 5 hours ago when I first tried.
At least put up notification on the page that we need not bother trying.
Guess my kid gets coal for Xmas this year.
;-)

Hey, don’t you dare start shopping the Coal Aisle at your local store!

This was fixed before 7:00 PM Pacific time last night. Can you tell me if you’re ok now? Thanks!

#15 - Dec. 23, 2012, 3:59 p.m.
Blizzard Post

The site was back up within the hour, and I’m sorry that some of you are still having difficulties. Please do submit a ticket and then post your 12-digit number in your post in this thread. I’ve asked one of the good folks on our Payment Team to take a look, and I’m sure they will help you as soon as possible.