[BUG] Box of Berserker's Draconic Armor = Berserker's Gladiator Armor = Sad Charr

#1 - Sept. 7, 2012, 5:04 p.m.

So I’ve been farming to death recently because I love how the Draconic Armor looks. Finally get enough gold to purchase the EXOTIC Box of Berserker’s Draconic Armor off the TP, me being excited because I just hit 80 like 10 hour ago and now will have some pretty cool looking gear. I open the box and out comes 6 pieces of RARE Berserker’s Gladiator Armor, definitely not what I purchased for almost 7g 50s, I’m now down to a measly 1g with 6 pieces of armor that sell for less than 3g on the AH. There goes days of farming out the window.

May sound a bit drastic but this kind of kills the mood of playing the game, that’s the most amount of gold I had throughout my entire adventure and to lose it to a bug just annoys me.

I’m super sad and disappointed =(
Is there anything that can be done?
SS’s are attached to the thread.

Jason King

#188 - Sept. 19, 2012, 12:21 p.m.

We understand the impact this has had on the players who’ve purchased it and are exploring options for fixing it. Thank you for your patience!

Jason King

#259 - Oct. 1, 2012, 2:01 p.m.

Hey everyone,

Thank you for your patience and understanding in this matter. We understand your frustration over not getting the item you expected, and as such we’ll be teaming up with Customer Support to help rectify this issue for those of you who purchased one of the affected armor sets while they were bugged.

If you bought one of these and did not get the correct armor set, please open a ticket with Support (even if you did so previously). Thanks again!

Jason King

#267 - Oct. 2, 2012, 4:06 p.m.

Hey everyone,

It sounds like there may have been a breakdown in communications on this matter, judging by some of the responses you’ve received. We had a meeting about this issue this afternoon to help ensure that everyone is on the same page, and contacting Customer Support is still what we’d prefer if you’ve been affected by this bug.

As we’re currently exploring different solutions, you may get a response similar to the one Bellbane received:

Bellbane.3910:
We are in the process of investigating this issue for you and you should receive an update as soon as we have more information to provide. We may need more time if you contacted us on a weekend or holiday, but someone will respond to this support ticket as soon as possible.

Regards,
[GM] Balmungskies
The Guild Wars Support Team

Once we are able to implement a solution, we’ll provide more information at that time.

To help CS identify your ticket, if you haven’t submitted one already, the best thing is to make sure that your ticket has a clear subject. For example, you may want to mention the affected Draconic armor.

Thank you for your patience in this matter! We’re getting close to a solution for this, so please bear with us as we go through our initial growing pains.

Jason King

#319 - Oct. 23, 2012, 5:39 p.m.

Woo hoo! I’d heard rumors those were going to be sent today, so I’m glad to see confirmation!

I know it was a long wait, so thank you for bearing with us! We appreciate your patience on this matter.