#1 - April 23, 2013, 6:33 p.m.
Hi, I just bought gems, but I never received them. The money was taken out of my bank account however, and i got an email from arenanet about my payment. Can this please be fixed soon? Thank you.
Bought gems, didn't get my gems?
#4 - April 24, 2013, 4:23 p.m.
Please do clear your mailbox and if you need help contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.