bought EU gem card, cant redeem it, US server

#1 - Aug. 22, 2014, 12:33 p.m.

hello
I made a huge mistake when buying a gem card and bought an (EU) gem card and now I can’t redeem it because I play on Jade Quarry a (US) server
the vendor is refusing to refund because I opened it

I spent my whole monthly allowance on this card and can’t afford another before gem store offers expire

Please can someone from support take my (EU) gem code and give me the 2000 gems on my account
I submitted a ticket #852521
I know this is 100% my fault but can u help me please?

Gaile Gray

#6 - Aug. 22, 2014, 9:23 p.m.

This was escalated to see if we can help, and I feel sure you’ll hear back soon.

As mentioned above, where you play — in what region, on what world — doesn’t limit the gem card you use. The flag is where the account was registered. For instance, an EU-registered game account would use EU gem cards; a game registered in North America would use an NA gem card.

As I said, I believe you’ll hear back soon.