#5 - Sept. 19, 2012, 10:16 a.m.
Very sorry about this inconvenience, guys. It took me about two minutes to log into the forum, through four tries, so I think that things are just busy. I have been told that sometimes it helps to log completely out of the game and then log back in. Also, I’ve read of instances where the purchase item shows up later. (In one case it was hours later, but that is not the norm!)
If you find that you’re still missing your purchase items after, say, one hour, could you please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you at that time.