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Bought a copy of the game- not received

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Helios XIII.8526
#1 - March 5, 2013, 2:41 a.m.
Blizzard Post

Hello,

I recently bought 2 copies of this game, one for me and one for my partner, i sent the serial to his email address, though he has not received a copy. I’ve attempted to contact you regarding this issue around 3 times, yet after a week there has been still no reply. I’d now like either a refund or the actual game being resent, It was a 30% off discount, yet I ended up paying £70 for one game?…

I hope this can be resolved now, else i’ll have to go through retail disputes with my bank.

Thank you

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Gaile Gray
#2 - March 5, 2013, 10:10 a.m.
Blizzard Post

We do not send copies of the game. We sell only digital versions of the game. Could you explain in more detail what you mean?

Also, in order for me to follow up on a process review, can you please provide me with the 12-digit incident or ticket number related to your contact with our Support Team?

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Gaile Gray
#4 - March 5, 2013, 2:10 p.m.
Blizzard Post

I’m sorry that your friend did not receive the mail you sent him, but we can’t control your email providers. We’re good, but not that good.

I suggest you look in your “sent” folder, retrieve the mail, and send it again. Consider an alternative mail provider if you have difficulties. If you were the buyer of that account, you can contact Support to ask that they send you the transmittal email again (but you must provide ownership verification, of course).

You mention a “contact us” form. If you mean the “Ask a question” form, we do send a verification of receipt. If you did not get that, I’m concerned again about your email account because you should have gotten a reply or replies. Why not start fresh: Go to this page, start up a ticket through the “Ask a Question” tab on that linked page, fill out as much info as possible and click submit. Providing they get the info, they will be able to assist you.

For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

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Gaile Gray
#6 - March 5, 2013, 3:41 p.m.
Blizzard Post
Helios XIII.8526:

Okay thank you, i’ve resent the question form and hopefully it will be solved now
this is the reference i used: #130305-003106

Oh terrific! I think that you will hear very soon and all will be well.