#1 - June 7, 2013, 10:11 p.m.
So I bought a Character Expansion Slot early Thursday morning. Is it at possible for me to get that 20% back or am I outta luck?
Bought a Character Slot before the sale
#5 - June 10, 2013, 4:42 p.m.
Send support a ticket and see what happens. Not sure where they will draw the line on the refund, but it sounds like this other guy is getting 20% back.
https://forum-en.guildwars2.com/forum/support/account/Gem-Refund-is-it-possible
I guess they do make some refunds. In that case tho, it was just a few hours and this case it’s a few days. However, it wouldn’t hurt to try.
If it was a matter of a few hours, I’d suggest a ticket. But this is a matter of days, and in that case, I don’t believe that we can assist with a refund.
If you think about it, the Gem Store could be handling this sort of thing all the time, for every sale, if the timespan for such requests was broad. That would get time consuming and costly, in terms of slowing response times for gameplay and account issues.
So because the purchase was well in advance of the sale, I would not recommend submitting a ticket.