Bought 800 gems, took my money, never got gems

#5 - Sept. 20, 2012, 9:34 p.m.

Actually, with a chargeback, it’s likely the account will be terminated. There’s no way to undo a chargeback, and it is the worst way to deal with issues. Our team will work with players to get things sorted — chargebacks aren’t the way to get things worked out, believe me.

To the OP: I suggest you make sure your mail box is empty — I mean completely empty — and then you log out and log back in to see if the purchase appears. If not, contact Support.