Bought 5 Chars slot due to lag - Gem refund

#1 - Sept. 15, 2013, 3:02 p.m.
Blizzard Post

[Incident: 130915-000801]

Is there any way I could get my gems back? It’s quite annoying that due to a lag problem I bought several Chars slot, that I won’t use and can’t get my gems back.

Reply from Anet was really poor and it seemed that they really dont care at all.

I have 10 Chars slot, i got 2 chars, what am i gonna do??

#12 - Sept. 16, 2013, 12:31 a.m.
Blizzard Post

Please submit a ticket and the team will help you with this.