Bot Banned?!

#5 - May 16, 2013, 10:10 a.m.

False positives for botting are extremely rare, but they do happen once in a blue moon. Since you’ve submitted a ticket, that’s the way to go. This obviously is not a major problem or we would have had hundreds or thousands of tickets — we do not — and dozens upon dozens of forum posts — which we also do not.

Please await assistance from the team. If you need help after three days — and tickets are generally answered within hours — please use the thread above to let me know.

#15 - May 21, 2013, 11 a.m.

Foundation.1859:

jinxgirl.8976:

My husband and I were with a guild group killing Karka for the new boxes and suddenly his account was banned for “botting”. It says the account is now terminated. He’s working on a ticket as well, but I thought since I can still access the forums I’d post about this potential major problem. You may want to check your bot algorithms to make sure people who are legitimately playing and trying to get your new items aren’t accidental triggering the ‘bot ban’. All I can think is since we talk over voice and not typing it may have been the trigger? Please help! Myself and the entire guild has sent in tickets at this point with petitions to get him back in the game. If nothing else please fix this so it doesn’t happen to others.

Yeah Jinxgirl, you have point out potential problems. I agree that, seriously.

3 days ago, my account has blocked by Anet’s ANTI-BOT algorithm. When I was blocked, just afk for eating dinner. And 2 hours before, I running fractal with my guildies and friend. An interesting point, me and 2 guildies was blocked at the same time, same reason. Now, my account restore from 3-days protest to Anet’s GM.

I even came back Log-in from moment, another guildie was blocked by botting lol. When he blocked mement, he just running Arah.

Why do we gotta suffer of these?

It’s amazing to me that people assume that we block with an altorithm and zero human review. We have detection systems, but people review the data before the account was blocked. And what does that mean? It means that while you may have been chatting with friends or out to dinner when the account was flagged for botting, we’re not flagging for botting in that specific minute or hour. We may not even be flagging within the specific day!

Sometimes the detection system shows suspicious activity on one day, and it is reviewed and action taken a few hours, even a day or two later.

You have done precisely the right thing — you’ve submitted a ticket. I believe that it will be answered very soon and you’ll be able to discuss this situation with an agent. Thanks for your patience.