Bluescreens while playing

#1 - May 2, 2013, 10:48 a.m.
Blizzard Post

Since the last update I’ve been having an issue where my monitor goes black before my speakers buzz and my computer restarts. I assume these are bluescreens.

This first started happening in the same spot of the new Molten Facility dungeon (it happened twice in a row at the same part of the run) but is now happening every 30 minutes to an hour of playing.

I’m almost certain that my graphics card is not overheating, and updated first to a newer driver and then to a beta driver and am still experiencing the crashes.

Areas where I’ve crashed so far: Molten Facility (about halfway through the run both times), Fields of Ruin, Queensdale during Shadow Behemoth.

Any help is appreciated! I’m going to try standing in Divinity’s Reach for a bit to see if I crash here.

#2 - May 2, 2013, 10:53 a.m.
Blizzard Post

Hi Parae – This does sound to be hardware related but it could be a number of different things. Have you tried moving the client to a different drive? Have you checked your temps to ensure you’re not overheating? Have you tried a clean installation of your video card drivers or tried swapping out your video card for a different one to rule out your GPU?