BLTC refuses to load at all

#1 - Sept. 18, 2014, 3:26 a.m.
Blizzard Post

I’ve been trying to access the gem store these past few days, but it has been impossible. The spinning yellow circle shows up and doesn’t go anywhere. Turns out it’s not just the gem store tab, but it’s all three (?) tabs on the Black Lion Trading Co. screen; nothing changes and they all just show the spinning circle.
I’ve been able to access it in the past, even though loading times are always ridiculously long for me, but now nothing is happening at all.
After a few seconds of loading, the gamma also drops. (You know how there’s usually like an extra “blue” layer on top of the game? Just disappears.) When I try to close the BLTC window, the game freezes completely and the only way to get out is by Cmd+Alt+Esc’ing out because Alt+Tabbing does nothing.

I have tried a few of the workarounds that I’ve found but most of them have been a few months old. Some mention a “Guild Wars 2” folder in Application Support, but that folder does not exist for me. I have tried closing the “cookied” process in Activity Monitor but that changes absolutely nothing for me.

Any insight?

#11 - Sept. 19, 2014, 2:11 p.m.
Blizzard Post

This is going to be one of those posts that will not make anyone happy but I wanted to let you all know that we are continuing to work on these issues. The production team, engineering and QA have spent the week on these issues and will continue to do so.