Hello,
I’ve submitted roughly two or three support tickets about the issue of my GW1 account that was blocked (by ArenaNet) a little more than a year ago, due to an attempted hacking. While I received responses asking for more verification of my account legitimacy, I ran into the problem that I no longer have the physical boxed copies of my GW1 games, and thus do not have the serial keys anymore. I understand the suspiciousness of it, but I would also add that I was able to successfully link my GW1 account with my GW2 account, thus proving that I have the original account and character information, and the HoM rewards calculator page should indicate that zero changes have been made to my account in terms of accomplishment progression.
Would there be any way, at all, to unblock my GW1 account so that I could access my HoM rewards?
Thank you.
