Blackscreen When Starting

#1 - May 6, 2013, 5:57 p.m.
Blizzard Post

Does anyone know what to do when your screen is black when you startup? I have a mac and have downloaded the game, but when I start the actual game, it shows nothing but a blackscreen. I am able to see the cursor, but nothing else. Anyone know what to do?

#4 - May 7, 2013, 12:32 p.m.
Blizzard Post

@ Sammule – I want to apologize for the wall of text below in advance, but first I would like for you to delete both the local.dat and .plist files associated with your Guild Wars 2 instillation. You can do this by following the instructions below.

Please follow the steps below to locate and delete the local.dat for Guild Wars 2.

1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program in the finder menu bar.

2 Hold down the “Option” key on your keyboard while clicking “Go” in the finder menu bar. A dropdown will appear.

3 While still holding down the “Option” key, click on “Library” in the “Go” dropdown.

4 Once in the Library folder click on Application Support > Guild Wars 2 > p_drive > User > App Data > Guild Wars 2.

5 Inside the Guild Wars 2 folder you should see a file called “Local.dat”. Move this file to the trash.

Once this is done please follow the instructions below to locate and delete the .plist file.

1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program in the finder menu bar.

2 Hold down the “Option” key on your keyboard while clicking “Go” in the finder menu bar. A dropdown will appear.

3 While still holding down the “Option” key, click on “Library” in the “Go” dropdown.

4 Once in the Library folder click on Preferences.

5 Inside the preferences folder you should see a file called “com.transgaming.guildwars2.plist”. Move this file to the trash.

Once both files are moved to the trash, please empty the trash and restart your computer.