Blacked out and can't get back in?

#2 - Sept. 17, 2012, 7:29 p.m.

Sanctem.3862:

So I was playing, and all of a sudden my game goes black.. I alt+f4 out of it and try to log back in.

“We have detected that your account may have been accessed by an unauthorized individual. For your security, further access to the account has been suspended until this matter can be resolved. To restore access to this account, please contact Support and one of our representatives will assist you.”

W.T.F. :c

Anyways, I tried contacting support.. Got a # or whatever, but what’s up with this? I have a guild to lead and can’t exactly be gone for 3 days while it just sits there..
And not being able to log in will just plain out suck.

Is there a support # I can call? Or do I just have to wait for email or whatev.?

Thanks.

Please wait for a support agent to respond to your ticket. It could take a bit of time, but the “lock” on your account is placed to try to protect it. I know it’s frustrating, but many times it helps prevent deletion of items or characters.