Black screen

#1 - Sept. 4, 2012, 5:32 p.m.
Blizzard Post

Before we begin, yes I did see the post both in the support section of the website and here on the forums. I have tried both and neither has worked.

And now: I get random black screens. No set time in between. Could be 1 minute, could be 4 hours. I have uninstalled drivers, reinstalled, uninstalled drivers again, sweeped them out with a program, and reinstalled them again, double checked my temperatures just to make sure (even though I was correct in knowing) that it was not a heat issue, and even uninstalled, cleaned out any remaining files, and reinstalled Guild Wars 2. This is the only game that it happens in, so I do not believe that it is a hardware related issue on my end, or anyone else with this particular issue end.

I’ll go ahead and attach my dxdiag file, and have no crash log since my reinstall yesterday. And yes I have gotten the black screen since then.

Any suggestions or advise is greatly appreciated. Thanks!

Edit: Forgot to mention, for those who do not read the DxDiag.txt. nvidia GTX 570 video card on beta driver version 306.02 , AMD Phenom II X4 965 Process, 8GB DDR3 1333.

#5 - Sept. 5, 2012, 8:12 a.m.
Blizzard Post

Hi Mazzizo – I would recommend settings your Anti-Aliasing settings to “Use application settings” if you have not done so already. The link below should point you in the right direction with how to do so:

https://forum-en.guildwars2.com/forum/support/tech/Black-Screen-Issue-AMD-ATI/first#post3963

Additionally, do you have this problem in both windowed mode as well as fullscreen mode?