Black screen on startup

#1 - Sept. 9, 2013, 5:47 p.m.

So I haven’t had a crash since I stopped doing invasions. I was getting bluescreen GPU errors while those were going on. But now I have a different problem.

When I launch the game about over 50% of the time I just get a black screen. I can’t even terminate the process because if I try to CTRL+ALT+DEL anything windows related is just flikkering through the black screen, but it’s impossible to actually do anything. So over 50% of the time I’m forced to manually restart my PC.

Anyone else getting this? Any advice? My drivers had a full and clean install and I don’t run into any problems with other games. I have a nvidea GTS 250 card and 320.x drivers.

Ashley Segovia

#5 - Sept. 11, 2013, 1:25 p.m.

Hi Ivonbeton – If you’re behind a router, I’d recommend bypassing this and connecting directly to your modem to rule out any issues with the router. If you’ve got a router/modem combo unit, I’d recommend disabling the SPI Firewall as this has been known to be a common culprit of this issue.

Ashley Segovia

#7 - Sept. 11, 2013, 2:12 p.m.

I’m not finding a whole lot of information on the hardware, so you may need to contact your ISP to see if you have this or a similar option, but it shouldn’t just be your router’s firewall.

Aside from that, I would recommend deleting the GW2 cache folder, disabling any security software that you have running (just so we can rule it out), and even a clean installation of your video card drivers.

Unfortunately there are a number of different causes with this kind of thing and so it’s a bit of a process of elimination.

Ashley Segovia

#11 - Sept. 17, 2013, 1:49 p.m.

Hi Ivonbeton – At this point I think it would be best if you contacted us directly by submitting a support ticket. Please refer to the link below for info on how to do so and in addition to this please let the support team know what troubleshooting steps you’ve already tried so that you’re not having to waste time getting responses for steps you’ve done already.