Black screen on startup (mac beta)

#1 - Sept. 16, 2013, 7:42 p.m.

Hi everyone,

I don’t know if this forum is the right place to ask about gw2 mac beta issues, but I’m not finding anything resolving my problems around the internet. The fact is, as the title shows, I’m not able to start the game properly because as I click the ‘Play’ button from gw2 launcher, the screen just gets wholly black and there’s nothing I can do to bring it to normal unless brutally shut down the program. I’ve already read topics like this with their answer but not for mac users, so i created a new topic for this.

Hoping for help, see ya.

Ashley Segovia

#2 - Sept. 17, 2013, 1:58 p.m.

Hi Delo – You’d probably get a better response to this in the Mac forums, but I’d like for you to try the following:

1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program in the finder menu bar.

2 Hold down the “Option” key on your keyboard while clicking “Go” in the finder menu bar. A dropdown will appear.

3 While still holding down the “Option” key, click on “Library” in the “Go” dropdown.

4 Once in the Library folder click on Application Support > Guild Wars 2

5 Move the entire Guild Wars 2 folder to the trash and then empty the trash.

The next time you launch Guild Wars 2 it will recreate the recently deleted folder.

Let me know if this helps!