Black screen, but still have sound?

#1 - Feb. 10, 2014, 10:04 a.m.
Blizzard Post

Hi all. I have been playing for awhile, then all of a sudden I get a black screen but still hear the game. The game only runs when I set the graphics down to VERY low (which is not very fun). My PC is MORE than capable of running the game. Lately I have been getting a “CPU fan failure” pop up on my screen when I turn the pc on. Could this be the problem that the game shuts down? Thank you!

#2 - Feb. 10, 2014, 3:33 p.m.
Blizzard Post

Hi emery,

It’s definitely possible the two could potentially be related since there are a number of different things that can cause black screen issues. If anything, it could certainly be a contributing factor. That said, I’d look into this so you can be sure that your fan is both working properly and being detected by your CPU.

Aside from this, would you mind sharing what system specs you’re working with (CPU, video card, RAM, OS)?