Black Screen and Music in background

#1 - April 17, 2013, 1:38 p.m.
Blizzard Post

HI, I know this must be posted many times, so here is another one.

About in the 3rd day now, I load up the client and get to the log in screen, I log it and push play. It comes to a black screen and I hear music in the background.

I Ctlr, Alt, Delete to start task manager to see what is going on. In the tasks it has listed Not responding, in the Processes tab it shows GW2.exe pegging around 25% CPU.

I have been playing since the game had been released, I had figured that a patch somewhere became corrupted and another patch had to be rolled out to fix the mess. That usually fixes this problem and I play for another couple months till a patch or server maintenance messes it up again.

For most of you that have this problem, I say don’t waste your breath on the Submit a ticket to NCSoft for a solution. They came back to me to tell me my machine is obsolete and I must upgrade my computer.

I don’t know some of you who just has money laying around to upgrade the computer on a whim to please the requirements to play this game. I sure don’t and I sure neither does some of the people here.

I know when Comcast tried to patch something here on our side of the pond and when peoples internet goes down, they try to blame the customers of the problem saying the same as the developer of this game, your computer is slow, your browser is slow.

And a few days later Comcast sends a apology or lets people know somehow that they messed up, or say they fixed the problem to appease the customers.

Now I pretty sure that the same problem applies here, at patch or the server maintenance that was done recently had something to do with it.

Oh I had deleted the GW2CACHE folders too, about the 4-5 which I had, I reinstalled the game, deleted the Dat file and countless other things to make it work and still nothing. If I’m able to log in and get to the play button, the client and my computer works from that standpoint. The Software don’t after I push the play button.

Anyone who sees the GameAdvisor report, the GameAdvisor.exe isn’t reporting the test right, or it see only what it wants to see. It shows the processor and speed incorrectly. What it shows is a 1.3ghz processor and not this: AMD Phenom 9550 Agena 2.2GHz 4 × 512KB L2 Cache 2MB L3 Cache Socket AM2+ 95W Quad-Core Processor.

Now I’m about to say, if my computer reports it being the correct processor and NCSoft’s software reports another, that shouldn’t be my problem. Being said, I now believe it’s not my computer and with that taken into account that it is a server issue on the other side.

#2 - April 18, 2013, 4:57 p.m.
Blizzard Post

Hi Jonwpatterson – After reviewing your Game Advisor, it appears that you do not have a valid installation of Direct X. This could be due to corruption or you may just not have it installed. Either way we should update this.

This is what we are seeing currently from your Game Advisor report that you provided:
================ = Installed DirectX ================
– x86
d3dx10_42.dll – 9.27.952.3001

d3dx9_32.dll – 9.16.843.0

- x64
d3dx10_41.dll – 9.26.952.2844

d3dx10_42.dll – 9.27.952.3001

d3dx9_32.dll – 9.16.843.0

d3dxof.dll – 6.1.7600.16385

The first link will provide you with the June 2010 redistributable which will force Windows to update Direct X. I provided this link below:

http://www.microsoft.com/en-us/download/details.aspx?id=8109 (download and run this first)

Once installed, please use the following link to install all material post June 2010 for Direct X. Again this link is provided below:

http://www.microsoft.com/en-us/download/details.aspx?id=35 (download and run this 2nd)