i log in to gw2 i start to play, but five minutes after i have played, the screen turns black and i only hear the sounds and the music. And i have to Alt tab out and close gw2. i have friend that have the same problem. does someone know how to fix this?
Hi slazyex – Unfortunately I don’t have one solid fix for you, but there’s a little list of things to go through if you haven’t already:
1. Bypass router. Sounds silly and almost unnecessary but there have been some issues with some routers causing this issue.
2. Update video card drivers.
3. Delete the local.dat file (located in Documents\Guild Wars 2) and follow with a repair.
4. Eliminate any conflicting apps. Msconfig is usually the fastest way to rule these all out. This also includes security software.
5. Deleting the GW2 cache has also been known to resolve this issue.
Hope this gets you started off right. Let me know if the issue persists!
Hello again!
To delete the GW2 Cache try the steps below:
1. In Windows, press the “Start” button and locate the “Search programs and files” bar at the bottom of the start menu.
2. Type temp with the percent sign symbol before and after the word “temp”
ex: percentsigntemppercentsign (can’t actually type in the sign in the forums).
3. Press “Enter” and a new window should appear with the location of “C:\Users\YOURUSERNAME\AppData\Local\Temp”
4. Locate the folder labeled "gw2cache-{RANDOM NUMBERS} and delete it.
And there you have it.
Ahaha – thanks. I had been typing out the % signs before but players started telling me nothing was showing up.
