Birthday Gift issues

#1 - Jan. 30, 2014, 10:52 p.m.

Hello Anet, it’s been over 1 week since I’ve sent a complaint regarding my Birth Gift.. I had a birthday gift on my warrior which I deposited into the Bank. Not having any space left in my character slot, I decided to delete my warrior to remake a necromancer. When I went to the bank to open my birthday gift, I was not aware of the Birthday gift being Soulbound to the warrior. I know I screwed up, but I honestly thought it was account bound (would make sense right?) Son now I’m here with a birthday gift that can’t be used because none of my characters are able to open it.. Help please!

Gaile Gray

#7 - Jan. 31, 2014, 12:43 p.m.

Thanks, mr and Ic. Your answer is correct: This is NOT something that can be reported in the game. There isn’t even an option for this sort of issue in the drop-down options menu for in-game reports.

For future reference, unless you are reporting specific issues listed on the in-game report list, you should contact Support directly. And contacting Support means reaching out to Support through a ticket. Click “Support” at the top of the page, then choose “Submit a request” to open a ticket.

However, I can tell you that birthday gifts are given for the birthday of a character and not for an account, and therefore they are, appropriately, bound to that character. FYI: http://wiki.guildwars2.com/wiki/Birthday_Gift It makes sense to me.